Through the website we provide an online platform through which all types Health, Wellness and Lifestyle service providers, (collectively the "Service Provider(s)"), can advertise their services for reservation, marketing, social networking and business apps (as and when launched) and by virtue of our platform our visitors (“Customer”, “you”) to the website can make such reservations after registration or avail consultation services, purchase products or review services. By making a reservation through ULukGud.com, you enter into a direct (legally binding) contractual relationship with the Service Provider with whom you book a service reservation. ULukGud is solely acting as an intermediary between You and Service Provider and is not liable for the quality of service, timeliness, hygiene, or any other service related aspects including and not limed to payments and cancellations. The Reservation requests will be confirmed by Service Provider and as a Service Provider you bind to service our customer with utmost attention and care Reservations are not considered to be automatically confirmed if no confirmation is received from Service Provider. In such case, a customer can contact our friendly customer care for further instructions related to their reservation. When rendering our Services, the information that we disclose is based on the information provided to us by the Service Provider. As such, the Service Providers are given access to our system through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each service provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any service made available. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
The Customer has to register to make a booking via the website. When registering for the use of the Services, the Customer agrees to provide true, accurate, current and complete information as prompted by the registration process and as requested from time to time by ULukGud. Once registration has been accepted, a username and password will be created and supplied to the Customer in order to provide access to the Services. The Customer authorises ULukGud to use his personal data in order to enable the contact between the Service provider and the Customer. Customers are allowed to link to third-party application accounts, such as Facebook, Twitter and Instagram, either on creation of the Customer’s account or at future authorisation. The Customer permits ULUKGUD to make publications in third-party applications for means of advertisement, without violation of the terms and conditions of these third-party application accounts. By granting ULukGud access to third-party accounts, the Customer acknowledges that ULukGud may access, deliver and store (if applicable) any content that the Customer has provided and stored in his third-party account, so that it is available through his account. The account/profile of every Customer is personal and not transferable. ULukGud reserves the right to delete an account without any justification and prevent further use of the Services by blocking access to the ULukGud Platform. Blocked Customers are not allowed to create new profiles or accounts. The Customer is granted the right to request, at any time, his account cancellation. To do so, he must provide ULukGud with a written notification sent via email to contact @ULukGud.com stating his full name and registration details with a request to cancel his account.
All prices on the ULukGud.com website are displayed including GST and all other taxes (subject to change of such taxes), meaning the shown price online is always the final amount charged. Our service is free of charge, we will not charge you for our service or add any additional reservation fees to the Service rate. Service Providers pay a commission (being a small percentage of the service price) to ULukGud after the fulfilment of the Service. Obvious errors and mistakes (including misprints) are not binding.
Once the reservation is made the Customer is obliged to pay the full amount of the booked Service. If you wish to review or adjust your reservation, please revert to the website and your personal profile and follow the instructions therein. Alternatively, please call our Customer Service team. Please note that an adjustment, concerning the booking time can be made up to 48 hours before the appointment, by you the customer, after that you will be charged for your cancellation or having not shown up to your scheduled appointment. The Customer can choose between different payment methods during the online booking. All Service Providers offer the opportunity for reservations to be paid after the Service has been fulfilled in the salon. If decided that the payment should not be made in advance, please be advised that it does not mean you are exempted from the obligation to pay for the Service in the event of you not attending your scheduled appointment without cancelling as per the requirements defined above. Most Service Providers offer the opportunity for reservations to be paid during the reservation process by means of secure online payment via credit card or GooglePay (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the Service Provider through a third party payment processor.
ULukGud respects your privacy. Please have a look at our privacy and cookies policy for further information.
Customers can post reviews concerning the Services provided on our website. Reviews must be based on concrete facts, be fair and objective and not contain any type of content that might be considered as defamatory, offensive, abusive, infringing intellectual property rights or illegal. The completed customer review may be uploaded on our website for the sole purpose of informing future customers of your opinion of the service level and quality of the Service and wholly or partly used and placed by ULukGud at its sole discretion, e.g. for marketing, promotion or improvement of our service, on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by ULukGud. We reserve the right to adjust, refuse or remove reviews that violate the conditions set out above.
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents, information and material on our website are owned by ULukGud. ULukGud exclusively retains ownership of all rights, title and interest in and to the website on which the Service is made available (including the Customer reviews) and you are not entitled to copy, scrape, link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or our brand without our express written permission. To the extent that you would wholly or partly use or combine our content (including Customer reviews) or would otherwise own any intellectual property rights in the website or any content or Customer reviews, you hereby assign, transfer and set over all such intellectual property rights to ULukGud. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Singapore law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Singapore. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.