LAST UPDATED ON 7th June 2015
- TRAFFIC DATA COLLECTED
We automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Sites and Apps; (4) types of web browsers used to access the Sites and Apps; (5) referring source which may have sent you to the Sites and Apps; and (6) other information associated with the interaction of your browser and the Site (collectively "Traffic Data").
- PERSONAL INFORMATION COLLECTED
In order for you to access certain areas of the Site or certain Services where it is important for us to know who you are so that we can best meet your needs, we may require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information includes the following categories of information: (1) contact data (such as your e-mail address, phone number and ULukGud password) and (2) demographic data (such as your gender, your date of birth and your zip code). If you communicate with us by, for example, e-mail or letter, any information provided in such communication may be collected as Personal Information.
- INTERACTIVE AND INSTALLED TOOLS
We also collect other information, some of which may be Personal Information that you voluntarily provide to us when you choose to use some of the Services’ interactive tools and services ("Interactive Tools"), such as searching for Providers, searching for available appointments with Providers, and completing any pre treatment forms prior to Provider appointments. We also collect information you provide voluntarily in free-form text boxes on the Sites and Apps and through responses to surveys, questionnaires and the like. Some of the free Interactive Tools on our Sites and Apps ask you for Personal Information. You may elect to use certain Services available through the Sites and Apps that require you to download and install software on your computer ("Installed Tools"). The Installed Tools may collect and transmit information from your computer system solely relating to use of the Installed Tools and for the purpose of providing you the relevant Services, for example, by informing ULukGud when a user is logged on and available to receive update or alert notices.
Other Cookies used by our business partners may collect other non-personally identifying information, such as the computer’s IP address, type of operating system, type of internet browsing software, what web pages were viewed at what time, the geographic location of your internet service provider and demographic information, such as gender and age range. This information is used to provide ULukGud with more information about our users’ demographics and internet behaviors.
We do not link the information stored in these Cookies directly to any of your Personal Information you submit while on the Site.
- WEB BEACONS
In limited circumstances we also may use tiny graphic image files imbedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser ("Web Beacons") to collect anonymous, non-personal information about your use of our Services and the sites of selected sponsors and advertisers, and your use of emails, special promotions or newsletters we send to you. The information collected by Web Beacons allows us to statistically monitor how many people are using the Services and selected sponsors' and advertisers' sites, or opening our emails, and for what purposes.
- WEBSITE ANALYTICS
We may use third party website analytics services in connection with the Services, for example, to record mouse clicks, mouse movements, scrolling activity, as well as any text that you type into the Site. These website analytics services do not collect Personal Information that you do not voluntarily enter into the Site. These services do not track your browsing habits across websites which do not use their services. We use the information collected from these services to find usability problems to make the Services easier to use. The recordings will never identify you or your account; they only record anonymous user information.
We store all Traffic Data and review postings indefinitely, even after "deletion", and may archive such information elsewhere. We store all Personal Information until you request that we modify or delete it, in which case we may still retain certain Personal Information for the reasons described in Section 20 below.
- INFORMATION PROVIDED ON BEHALF OF CHILDREN
ULukGud does not collect information from children under the age of 13 in accordance with the Children’s Online Privacy Protection Act ("COPPA") as discussed below. If you are a parent or legal guardian of a minor child, you may, in compliance with the Terns of Use use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.
- CHILDREN’S ONLINE PRIVACY PROTECTION ACT
COPPA severely restricts what information can be collected from children under the age of 13. For this reason, children under the age of 13 in the United States are prohibited from using the Services. The Services are not directed at children, and ULukGud does not knowingly collect any information from individuals under the age of 13. If we learn that we have received any information from an individual under the age of 13, we will use that information only to respond directly to that child (or a parent or legal guardian) to inform him or her that he or she cannot use the Services and subsequently we will delete that information from our own servers.
- ULukGud USE OF YOUR INFORMATION
We may use your Personal Information to recommend certain resources or Providers. We may use your contact data to send you information about ULukGud or our products or Services, to contact you when necessary, including to remind you of upcoming or follow-up appointments, and in conjunction with your use of certain Interactive Tools. We may use your demographic data, Traffic Data or preferred provider data to customize and tailor your experience through the Services, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences. Use of the Services may require ULukGud to use your Personal Information to allow your Providers to refer you to, and make reservations with, other Providers on your behalf. We may also use your anonymized Personal Information to run (or authorize third parties to run) statistical research on individual or aggregate hair and beauty trends. Such research would only use your Personal Information in an anonymous manner that cannot be tied directly back to you.
- SHARING OF INFORMATION
You may choose to authorize ULukGud to share your Personal Information with selected Providers. For example, if you elect to complete a pre service information form in advance of an appointment, we may share this with providers if you agree that we may do so.
We may share your contact data, Traffic Data and demographic data you choose to schedule through the Services.
In order to customize your advertising interactions, we may share Personal Information with marketing affiliates and other third parties only on an aggregate (i.e., anonymized) basis.
We may share your anonymized Personal Information with third parties to enable them to run statistical research on individual or aggregate hair or beauty trends.
We may share your contact data with our subcontractors to enable them to send you ULukGud promotional materials. These subcontractors will only use your contact data to send you ULukGud promotional materials.
We may share certain marketing metrics including, but not limited to, anonymized Personal Information and non-personal Information, with our business partners to help determine the effectiveness of certain advertising campaigns.
- USER CHOICE
You may choose not to provide us with any Personal Information. In such an event, you can still access and use some of the Services; however you will not be able to access and use certain key features of the Services that require your Personal Information.
- CONFIDENTIALITY AND SECURITY
- PUBLIC INFORMATION
Any information that you may reveal in a review posting or other online discussion or forum is intentionally open to the public and is not in any way private. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Site, we encrypt that information using secure socket layer technology ("SSL").
- LOST OR STOLEN INFORMATION
You must promptly notify us if your contact data is lost, stolen, or used without permission. In such an event, we will remove that contact data from your account and update our records accordingly.
- CONTROLLING YOUR PERSONAL INFORMATION
- LINKS TO OTHER WEBSITES